In order to process your device, the Find My function needs to be disabled.
Please follow the instructions below to disable Find My.
- Login on icloud.com/find with your AppleID
- select the correct device from the list
- click on Remove This Device°
- Not visible? Turn off your device or contact AppleCare helpline
- your device is still powered on?
- click on continue to confirm you want to prepare it for "repair or trade in"
- enter the AppleID password and click on "Continue"
- the device will show as "Ready for Repair or Trade In"
- your device is powered off?
- click on Remove
- enter the AppleID password and click on Remove Device
If you want to know more about how to disable Find My, you can read more about this on the website from Apple where they provide extra information.
Forgot your iCloud password? Apple provides a page where you can reset your password.
Need help ? Call toll-free the AppleCare Helpline 0800 80 407.
