We can guarantee 90 days of warranty on the installed part because we work with original quality parts
When there is still factory warranty, obviously this applies.
If your device is at the end of the warranty period and you have no possibility to visit us in time, we advise you to contact Apple Helpdesk in advance to create a file. This can avoid warranty problems. You can contact Apple helpdesk at 0800 80 407 (dutch) or 0800 80 404 (french).
The average time needed for the repair depends on the type of defect and, if applicable, the moment when we receive the approval of the quote.
We estimate an average of 2 to 5 working days for computers and 2 to 7 working days for iPhones (under normal delivery times of the Apple parts).
For iPhones you need to remove Find My iPhone first before we can start the analysis. For an iPhone, iPad, iPod and Apple Watch we advice you to create a backup of the device because all the data will be erased.
The more information (ex. passwords / access code / clear description of the problem,...) we receive, the faster the repair will go.
There are different ways of signing up your device. Using this website you can, by going through the shown steps, sign up your repair very quickly before you bring in your device.
You will receive a confirmation mail when the repair request has been created
You can also bring the device to us and we will sign up the device for you.
When the repair is covered in warranty, you will receive a mail when the repair is done.
When your repair is out of warranty, you will receive a quote by mail. Upon accepting the quote, you will not pay the analysis costs. However, you will pay them when you decide not to have the repair done.
ARC would like to take your needs and wishes into account as much as possible.
In any case we offer you a fast service through an individual webaccount.
We would be pleased to provide you our brochure with specific conditions.
When you choose for the priority option, the device won't appear in the normal queue.
Our first available technician will process your device immediately, both for analysis and for repair.
This option makes sure you are the first in line and helps you out even faster.
Our technicians will always perform a thorough analysis. This way they can determine the problem and which parts might need to be replaced.
If the device is still under warranty, the repair will be processed immediately without any cost, with the exception of software problems.
If the device is out of warranty, analysis costs will be charged in case you decide not to have the repair done.
A small defect on your hard drive can have enormous consequences.
Especially when you don't have any backup, you have a high risk of losing all your data.
In this case we can help you out.
When you hard drive is experiencing problems, we will do everything we can to recuperate your data.
You will receive a quote before we start this process.
We organise the return of your device (this is a paying option).
In case you want to use this service, it is important to pack up the devices in solid, shockproof boxes.
We prefer the original packaging. If you wish we can offer you a box for purchase.
We offer you the possibility to verify on our website the status of your repair at any given time.
This way you can always follow up the repair.